How do I return an item?
Not satisfied with your item or received the wrong item? Please complete the next steps if you would like to send an item back.
1. Use the returns form, select the item you wish to return, and follow the instructions.
2. Once we have received the form, we will contact you to arrange the return with you.
3. Package the item(s) carefully and include a copy of the invoice.
4. After receiving the returned item(s), we will refund the purchase price.
In case of shipments from a value of €200 (purchase price of the returned items), we bear the costs for the return of goods as follows: After receipt of your revocation, we will collect the goods from your home. The forwarding agent will contact you beforehand to arrange an appointment. In all other cases, you bear the direct costs of returning the goods.
What should I do if an item is damaged?
Was your item not delivered properly? We are very sorry about that. We package every order carefully. Unfortunately we can not always prevent shipping damage. Please complete the following steps so that we can quickly find a solution for you:
1. Always unpack goods upon receipt and check them for transport damage.
2. In the case of transport damage, ask the driver to note this damage on the delivery note.
3. Always accept the delivered goods (please do not refuse or return the delivery).
4. Use the returns form, select the item you wish to return, and follow the instructions.
5. Once we have received the form, we will contact you to settle this matter with you to your satisfaction. If necessary, we will send you a replacement quickly and at no extra cost.
Please complete the following fields.
The e-mail address provided when placing the order.
The complete order number beginning with UKF and 10 numbers (you will find this on your order confirmation).
*Required
